Legal Notice

Last updated: 26 August 2026

In short: Temise (temise.com / temise.pt) is operated by CRIATOPO - PUBLICIDADE UNIPESSOAL LDA, a Portuguese company. Temise is a platform that connects clients who need a service with companies that provide it. We are not a party to the service contract, we do not perform the services and we do not employ the companies. This page tells you who we are, how to contact us, how to report illegal or unlawful content, who owns what on this site, and how consumer disputes can be resolved.

1. Identification of the operator

1.1. This website and the Temise platform are owned and operated by:

Company name	CRIATOPO - PUBLICIDADE UNIPESSOAL LDA
Legal form	Sociedade unipessoal por quotas (sole-shareholder private limited company) incorporated under Portuguese law
Trading name / brand	Temise (temise.com; temise.pt for Portugal)
VAT / NIF	PT513690689
Commercial registry	Registered at the Conservatória do Registo Comercial under number [commercial registry number]
Share capital	[share capital]
Registered office	Rua 1 de Maio n.º 273 B, Bairro Vale do Forno, 2675-256 Odivelas, Portugal
Contact	Through our contact page
Supervisory authorities	Autoridade de Segurança Alimentar e Económica (ASAE) and Direção-Geral do Consumidor for consumer matters; Comissão Nacional de Proteção de Dados (CNPD) for personal data; [Digital Services Coordinator designated in Portugal under Regulation (EU) 2022/2065]

1.2. In this Legal Notice, "Temise", "we", "us" and "our" mean CRIATOPO - PUBLICIDADE UNIPESSOAL LDA acting as operator of the platform. "Client" means a user who posts a service request. "Company" means a business user that receives invitations and submits quotes.

1.3. Our activity is the operation of an online intermediation platform. It is not a regulated profession and we are not a member of any professional body. We have not adhered to any code of conduct at this date. We do not hold or claim any certification, quality label or insurance in respect of the services provided by the companies listed on the platform.

2. Information duties (electronic commerce)

2.1. This page is published to satisfy the information duties of information-society service providers under Decreto-Lei n.º 7/2004, of 7 January (electronic commerce and information society services), as amended, and under Decreto-Lei n.º 24/2014, of 14 February (distance and off-premises contracts), Lei n.º 24/96, of 31 July (consumer protection) and Regulation (EU) 2022/2065 (Digital Services Act).

2.2. The information on this page is kept permanently accessible, directly and free of charge, at the address /legal-notice.

2.3. Our contractual documents are the Terms and Conditions, the Privacy Policy and the Cookie Policy. Where this Legal Notice and the Terms and Conditions differ on a contractual point, the Terms and Conditions prevail; nothing in either document limits mandatory consumer rights.

2.4. Contracts concluded with us electronically (for example, the acceptance of our Terms and Conditions and, where applicable, the payment of a success fee) are concluded in English. We file the record of the contract and of the transaction; a user can access their own records through their account.

3. What Temise is, and what it is not

3.1. Temise is an online intermediation service within the meaning of Regulation (EU) 2019/1150 (P2B Regulation) and an online platform within the meaning of Article 3(i) of Regulation (EU) 2022/2065 (DSA). It is not a passive directory: we actively match service requests to companies whose profile covers the service and the area, we invite those companies by email, we structure the quoting process and we operate a rating and review system.

3.2. Temise is not a party to the contract for the service. The contract is concluded exclusively between the client and the company. Temise does not perform the services, does not supervise or control how they are performed, does not employ the companies or their staff, and does not guarantee the result, quality, legality, timing or price of any service.

3.3. Temise does not act as agent, representative, broker, insurer, guarantor or paying agent of either party, unless a specific service is expressly announced as such on the platform.

3.4. Companies are independent businesses. Statements they make in their profile, portfolio or quotes are their own. Our verification measures (clause 7) do not make us responsible for the accuracy of everything a company declares.

3.5. Content posted by users (service requests, quotes, messages, profiles, portfolio photographs, reviews and replies) is stored by us at the request of those users. Our liability as an intermediary service provider is governed by Articles 4 to 6 of Regulation (EU) 2022/2065 and by Articles 11 to 16 of Decreto-Lei n.º 7/2004. We have no general obligation to monitor the content we store or to actively seek facts indicating illegal activity.

3.6. Nothing in this Legal Notice excludes or limits our liability for damage to life, physical or moral integrity or health, or for patrimonial damage caused by our wilful misconduct or gross negligence, in line with Article 18 of Decreto-Lei n.º 446/85, of 25 October. Against consumers, no clause prohibited by Articles 21 and 22 of that Decree-Law applies, and mandatory consumer rights are never excluded.

4. Single point of contact

4.1. For Member State authorities, the Commission and the European Board for Digital Services (Article 11 DSA): we have designated a single electronic point of contact for direct communication with us in relation to the application of the DSA. Requests should be sent by email at contact@temise.com or through our contact page, marked "DSA - authority request", or to the electronic address notified to the Digital Services Coordinator. Communications are accepted in Portuguese and in English.

4.2. For users (Article 12 DSA): recipients of the service - clients, companies and any other person - may contact us directly, rapidly and by electronic means by email at contact@temise.com or through our contact page. That page is the single point of contact for users and allows communication that does not rely solely on automated tools. We aim to acknowledge messages promptly and to answer without undue delay.

4.3. We have not designated a legal representative under Article 13 DSA because we are established in Portugal, in the European Union.

5. Notice and action: reporting illegal content

5.1. Anyone - user or not - may notify us of content on the platform that they consider illegal. This includes fraudulent or misleading service requests, counterfeit or stolen images in a portfolio, content that infringes intellectual property, false or defamatory reviews, unlawful offers of services, and impersonation.

5.2. How to notify. Use our contact page and mark the message "Illegal content notice". To allow us to act, the notice should contain, in line with Article 16(2) DSA:

• a sufficiently substantiated explanation of why the content is illegal;
• a clear indication of the exact location of the content (URL, request number, quote reference, company profile, review);
• your name and an electronic contact address, except where the notice concerns content connected with the sexual abuse or exploitation of children, in which case it may be anonymous;
• a statement confirming your good-faith belief that the information in the notice is accurate and complete.

5.3. Confirmation. We send a confirmation of receipt to the electronic address given, without undue delay.

5.4. Assessment. We assess the notice in a timely, diligent, non-arbitrary and objective manner. Assessment is carried out by our staff; automated tools may be used to detect duplicates, to prioritise and to detect obvious abuse, and we will say so in our decision where automated means were used.

5.5. Possible measures. Depending on the outcome we may: take no action; remove, disable access to or demote the content; restrict the visibility of a service request, quote, profile item or review; suspend or terminate the provision of the service to the account concerned; suspend or terminate the account itself; or report a suspicion of a criminal offence to the competent authorities under Article 18 DSA.

5.6. Statement of reasons. Where we restrict content or an account, we send the affected user a clear and specific statement of reasons under Article 17 DSA, including the facts relied on, the legal or contractual ground, whether automated means were used, the territorial scope and duration of the measure, and the redress routes available. Where the law requires it, the statement of reasons is submitted to the Commission's transparency database.

5.7. Internal complaint-handling. Any user affected by such a decision - and any person whose notice we did not act upon - may lodge a free electronic complaint by email at contact@temise.com or through our contact page, marked "DSA complaint", for six months from the decision. Complaints are handled under Article 20 DSA in a timely, non-discriminatory, diligent and non-arbitrary way, under human supervision, and a decision may be reversed. Business users additionally have the internal complaint-handling system required by Article 11 of Regulation (EU) 2019/1150, and we are willing to engage with the mediators identified in our Terms and Conditions under Article 12 of that Regulation.

5.8. Out-of-court dispute settlement. Users may also refer a dispute about one of these decisions to a dispute settlement body certified under Article 21 DSA by a Digital Services Coordinator. Access to the courts is never excluded.

5.9. Trusted flaggers and misuse. Notices from trusted flaggers awarded that status under Article 22 DSA are given priority. Under Article 23 DSA, and after a prior warning, we may suspend for a reasonable period accounts that frequently post manifestly illegal content, and the handling of notices or complaints from persons who frequently submit manifestly unfounded ones. On the platform, companies may also report a suspicious service request free of charge; two independent reports freeze the request for review.

6. Reporting other problems

6.1. Content that is not illegal but breaches our Terms and Conditions - spam, an off-platform contact attempt, an abusive message, a review that is not based on an awarded job - can be reported through the same contact page. We apply the same assessment and complaint routes described in clause 5.

6.2. Suspicions of fraud or of a criminal offence should also be reported to the competent authorities (Polícia de Segurança Pública, Guarda Nacional Republicana, Polícia Judiciária or the Ministério Público).

7. Traceability of traders (Article 30 DSA)

7.1. Temise allows companies to conclude distance contracts with consumers. Before a company can be awarded a job on the platform, we obtain from it the information listed in Article 30(1) DSA:

• name, address, telephone number and electronic address;
• a copy of an identification document of the legal representative, or another electronic identification within the meaning of Regulation (EU) No 910/2014;
• payment account details, where the company receives payments through the platform;
• the commercial register in which the company is registered and its registration number or equivalent (in Portugal, the NIPC and the certidão permanente);
• a self-certification by which the company undertakes to offer only services that comply with the applicable rules of Union law.

7.2. We make best efforts to assess whether this information is reliable and complete, using freely accessible official databases and online interfaces - for example the VIES VAT number validation service and the Portuguese commercial registry. If we obtain sufficient indications that the information is inaccurate, incomplete or not up to date, we ask the company to correct it and, failing correction, we suspend the provision of the service until it does.

7.3. The information listed in Article 30(7) DSA - identity, contact details and register data of the company - is made available to clients on the platform in a clear and easily accessible way. On Temise, a company's identity is masked while quotes are being compared, and is revealed to the client when the award is confirmed, together with the numbered Award Confirmation document.

7.4. The Award Confirmation is an immutable record of the agreed scope, price, parties and timestamps. It is not a contract, an invoice or a receipt, and it does not replace the invoice that the company must issue under Portuguese tax law.

7.5. As a platform operator, we are also subject to Council Directive (EU) 2021/514 (DAC7) and to the Portuguese rules transposing it. We collect, verify and report to the Autoridade Tributária e Aduaneira the identifying and remuneration data of reportable companies, and we inform each company of the data reported about it. Details are in our Privacy Policy.

8. Intellectual property

8.1. The name "Temise", the Temise logo, the domain names temise.com and temise.pt, the platform software, the interface design, the structure and selection of the service and category taxonomy, the texts, graphics and databases of this website belong to CRIATOPO - PUBLICIDADE UNIPESSOAL LDA or are used by it under licence. They are protected under the Portuguese Code of Copyright and Related Rights (Decreto-Lei n.º 63/85), the Industrial Property Code (Decreto-Lei n.º 110/2018), Decreto-Lei n.º 122/2000 on the legal protection of databases, and the corresponding European Union rules. Trade mark status: [trade mark registration number and register, if registered].

8.2. No licence is granted by the mere use of the website. Reproduction, copying, public communication, distribution, adaptation, systematic extraction or re-utilisation of a substantial part of the site or of its databases, and any use of automated means to scrape content, are not permitted without our prior written authorisation. Normal browsing, quoting short extracts with a source reference, and linking to our pages under clause 9 remain allowed.

8.3. Company logos, profile content and portfolio images belong to the respective companies (or to their own licensors). They are displayed on the platform with the permission granted by each company when it uploads them, for the purpose of presenting that company on Temise. Portfolio photographs may only be published for services the company has actually won through the platform, up to three images per service, and are processed by an automated tool that removes visible logos and branding before publication. Each company remains responsible for holding the rights to the material it uploads and for the accuracy of what it publishes.

8.4. Reviews are written by clients and remain their content; the company concerned may publish a reply.

8.5. Copyright and trade mark complaints. If you hold rights over content published on the platform and believe it is used without authorisation, notify us under clause 5. We act on substantiated notices and will remove or disable access to infringing content.

9. Hyperlinks

9.1. This website may contain links to third-party websites, including websites of companies listed on the platform and of service providers we use. Those websites are not under our control. We do not endorse them, we do not verify their content, and we are not responsible for their availability, their content, their products or services, their privacy practices or any damage arising from their use. Visiting them is at your own risk and subject to their own terms.

9.2. Linking to our public pages is permitted, provided the link does not suggest an association, sponsorship or approval that does not exist, does not present our content within another site's frame in a way that hides its origin, and does not accompany content that is unlawful or damaging to our reputation. We may ask for a link to be removed at any time.

10. Consumer dispute resolution

10.1. If you are a consumer and something has gone wrong, please contact us first by email at contact@temise.com or through our contact page. Most problems are solved this way. Where the complaint concerns the service performed by a company, it must be addressed to that company, which is the party to the service contract.

10.2. Electronic Complaints Book (Livro de Reclamações Eletrónico). You may submit a complaint at any time through the Portuguese electronic complaints book at https://www.livroreclamacoes.pt/.

10.3. Alternative dispute resolution (RAL). Under Lei n.º 144/2015, of 8 September, consumer disputes may be submitted to an alternative dispute resolution entity. For disputes with Temise, the entity with competence is the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC), which has national competence for disputes not covered by a territorially or materially competent centre - https://www.cniacc.pt/. Adherence to alternative dispute resolution is voluntary for us unless the law makes it mandatory for the sector concerned; where we do not accept a referral, you keep every other route, including the courts.

10.4. Online dispute resolution. Consumers resident in the European Union may also use the European Commission's online dispute resolution platform at .

10.5. Further information on consumer rights is available from the Direção-Geral do Consumidor at https://www.consumidor.gov.pt/ and from the Consumer Portal at the network of consumer arbitration centres.

10.6. Business users have the routes described in clause 5.7 (internal complaint-handling and mediation under Regulation (EU) 2019/1150).

11. Personal data and cookies

11.1. Personal data is processed under Regulation (EU) 2016/679 (GDPR) and Lei n.º 58/2019, of 8 August. The controller is CRIATOPO - PUBLICIDADE UNIPESSOAL LDA, identified in clause 1. Full information on purposes, legal bases, recipients, retention and your rights is in our Privacy Policy; information on cookies is in our Cookie Policy.

11.2. You may lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) - https://www.cnpd.pt/.

12. Availability of the platform

12.1. We work to keep Temise available and functioning correctly, but we do not promise uninterrupted or error-free operation. Access may be suspended for maintenance, security or technical reasons, and for reasons outside our control such as failures of networks, hosting or third-party providers.

12.2. Our responsibility relates to our own service - the availability and correct functioning of the platform - and is set out in the Terms and Conditions, subject always to clause 3.6 above.

13. Applicable law and courts

13.1. This Legal Notice, the use of the website and the relationship between users and Temise are governed by Portuguese law, together with the directly applicable rules of European Union law.

13.2. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the law of your country of habitual residence in the European Union, under Article 6 of Regulation (EC) No 593/2008 (Rome I). You may bring proceedings in the courts of your own domicile, and proceedings may be brought against you only there, under Regulation (EU) No 1215/2012.

13.3. For disputes with business users that are not resolved under clause 5.7, the courts of the district of Lisbon, Portugal, have exclusive jurisdiction, without prejudice to mandatory rules of jurisdiction.

13.4. Disputes arising from the service contract itself are between the client and the company; Temise is not a party to them.

14. Changes to this Legal Notice

14.1. We may update this Legal Notice to reflect changes in the platform or in the law. The version in force is the one published on this page, with its "last updated" date. Changes to our contractual terms that affect business users are notified at least 15 days in advance, or longer where required, under Article 3 of Regulation (EU) 2019/1150; changes affecting consumers are notified as required by law.

14.2. Questions about this page can be sent by email at contact@temise.com or through our contact page.